Processing of personal data

This Privacy Policy ("Policy") describes what personal data we process about you in connection with your use of our website and how that personal data is processed and protected. You will also find an explanation of the options available to you in relation to the protection of your personal data and information on how you can contact us.

Your personal data is processed by BRP Group s.r.o., based at Šmejkalova 1525/86
616 00 Brno - Žabovřesky, ID: 29317444 as the data controller. You can contact us via the contact form on our website, on the telephone line +420 731 169 999, via e-mail address [email protected].

What personal data do we collect and WHEN

We process personal data that you yourself, as the data subject, provide to us, in particular via the contact form on the website, email, telephone or in-person communication, and possibly also personal data collected via cookies (see below).

We process your personal data to the following extent:

Contact details including name, email, telephone number and address for sending goods, address for the execution of services and billing address.

Personal data such as gender, place of residence, date of birth, email conversation history and conversation history via contact form

Payment information

Other personal data you provide to us via the contact form or email, or in telephone communication
Personal settings (preferences), including your marketing and cookie settings (see below)

When you interact with our website, certain data is automatically collected and shared with our company through technology platforms. For example, your internet browser or mobile device may share certain data with our company as part of how these devices interact with our website. This data includes:

Device identification numbers, network access

Cookies, IP addresses, referrer headers, data identifying your browser and browser version, as well as web "beacons and tags"

Tools to control what data is collected

In many cases, your web browser or mobile device platform will provide you with additional tools to control when your browser or device collects or shares specific categories of information. For example, your mobile device or web browser may offer tools that allow you to manage the use of cookies or the sharing of location information. We encourage you to familiarize yourself with these tools available on your device.

You are not obliged to provide us with your personal data, but if you do not provide us with even the basic personal data required to process your request (basic contact details, payment details if applicable), we will not be able to process your request and therefore you will not be able to use our services and products.

Why and how we process your personal data

We only retain all your personal data for as long as is necessary to fulfil the purposes for which we collected the data, unless otherwise stipulated by the relevant legislation. We have measures in place to safeguard the protection of the personal data provided, in particular to prevent unauthorised or accidental access to, alteration, destruction or loss of personal data, unauthorised transfers, unauthorised processing or other misuse of personal data.

You are not subject to any decision based solely on automated processing which would have legal effects on you or which would affect you in a similar way. However, we may monitor the behaviour of visitors to the Website to track their preferences for marketing purposes.

We use the personal data we collect about you for the following purposes:

To meet your requirements and to fulfil or facilitate your order, to keep our business running and to continue to improve our business, products and services

We may use the information you provide to us for the purposes of our business. For example, we will use the personal information you provide via the contact form on our website primarily to process your request, to fulfil or broker your order and to ensure communication with you. However, we may also use the data you provide for accounting, auditing and other internal processing purposes.

For this purpose, we process your personal data on the basis of the obligations imposed on us by law, on the basis of the obligations arising for us from the contracts concluded with you and on the basis of our legitimate interest in ensuring the operation of our company and the development of our business.

To protect our rights, property or safety or the rights, property or safety of others

We may also use your personal information to prevent or detect fraud, abuse, misuse, unlawful use and violations of our terms of use, to enforce our rights, and to comply with court orders, governmental authorities or to comply with applicable law.

For this purpose, we process your personal data based on the obligations imposed on us by applicable law and our legitimate interest in protecting our rights and the rights of third parties.

For marketing and analysis purposes

We may use personal data to conduct market research. We may contact you using the contact details you provide in the form to find out if you were satisfied with our services. We may also send you commercial communications to the contact details you provide. If you do not wish to receive these commercial communications, you can unsubscribe at any time. If necessary for better marketing targeting, we may create databases and use profiling to target marketing to your specific needs, such as selecting marketing messages based on product selection, preferences and other information collected from you. In this case, we minimize the amount of personal information included in the database and the database is subject to security in accordance with our internal privacy mechanisms.

We may use information about your use of our website and services to understand your behaviour or preferences. For example, we may use information about how you search for and find products or services on our website to better understand the best way to organize and present our products and services. We may also use information about how you use our products and services to improve your user experience and to identify (diagnose) technical or service problems and to administer our website.

For marketing and analytics purposes, we process your personal data based on our legitimate interest in developing our business. When processing cookies, in some cases we process personal data based on the consent you have given us (see below).

Right to object to the processing of personal data

You have the right to object to the processing of your personal data for direct marketing purposes, e.g. processing for the purpose of sending you commercial communications or for the purpose of tracking your satisfaction with a service or product provided by us. If you object to this processing, we will no longer process your personal data for these purposes and will exclude you from our internal databases associated with the processing purpose.

You also have the right to object in other cases where we process your personal data on the basis of our legitimate interest (see above under WHY and HOW we process your personal data). If you object in these cases, we will not process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests and rights and freedoms or for the establishment, exercise or defence of legal claims.

You can exercise your right to object by using our contact details set out at the head of this document.

Consent to the processing of personal data

We process your personal data either with your consent, which you have given us for one or more specific purposes and may withdraw at any time, or in specified cases without your consent. Without your explicit consent, we may process personal data under applicable law if the processing is necessary for:

Negotiating the conclusion or performance of a contract to which you are a party,
the performance of a legal obligation of our company,
protecting the vital interests of the data subject or another natural person,
the performance of a task carried out in the public interest or in the exercise of official authority,
protecting a legitimate interest of our company or a third party.

Based on your consent, we process your personal data when using cookies (see below). In other cases, we process personal data on the basis of another legal ground, unless we explicitly ask you to provide your consent to the processing of personal data.

Consent to the processing of personal data is given by actively ticking the relevant checkbox. You give your consent to the processing of your personal data voluntarily, and you are under no obligation to provide it, and there is no penalty if you do not provide it. Providing this consent is not a condition for using our services.

Recipients of personal data

Some activities that may involve the processing of personal data are carried out for us by external affiliated companies. We may share your personal data with these companies to the extent necessary for the purposes set out above in order to carry out these activities. For example, we may share personal data for mailing and delivery purposes with a postal service provider or electronic message distributor, for research and analysis purposes with a marketing company, for the purpose of defending our rights with our legal counsel, we may also use the services of an external IT company to access your personal data as part of our network management, etc.

While in some cases we handle your orders, in other cases we only act as an intermediary (for information on whether we act as an intermediary, please see the description of the specific service on our website). Where we act as an intermediary, we pass your personal data to an external company so that they can provide you with the service or product you have requested.

We may also share personal information with other parties to the extent necessary to:

complying with/complying with requests from government authorities, court orders or applicable law;
prevent unlawful use of our website, services and products;
protecting our rights and defending against claims brought by third parties; and
assisting in fraud prevention and fraud investigations.

We may also transfer the personal data that we process in relation to you to a legal successor in the event that part or all of our business or business assets are sold (including in the event of a reorganisation, demerger, dissolution or liquidation).

We do not transfer personal data to third countries or international organisations.

Using COOKIES

When you use our website, our company receives and records information from your browser, which may include personal information. We use a variety of practices to collect this information, such as cookies and pixel tags; this information may include:

Your IP address;
a unique identifier using "cookies"; information about cookies; and information regarding whether your device has the software necessary to access certain features;
a unique identifier for the device and device type;
domain, browser type and language;
the type of operating system and its settings;
country and time zone;
previously visited websites;
information about your actions on our website, such as clicks, purchases, and marked preferences; and
Access time and referring URLs.

Third parties may also collect information through our website using cookies, plug-ins and third-party widgets. These third parties collect data directly from your browser and their processing is subject to the third parties' own privacy policies.

We use cookies and pixel tags to track how our customers use the website and to understand our customers' preferences (such as country and language choices). This enables us to provide our customers with services and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and communications, to identify trends and to obtain statistical data in order to further improve our Website. We use essentially three categories of cookies on our Website:

Functional: These cookies are required for the basic functioning of the Site and are therefore always enabled; they include cookies that allow us to remember you when you browse our Website in a single visit or, if you wish, on each visit. They help to create the contents of the shopping cart and to go through the checkout process, and also assist in security and in meeting the requirements set by law.

Improving functioning: these cookies allow us to improve the functionality of our website by tracking usage. In some cases, these cookies improve the speed of response to your requests and allow us to remember your choices selected for the site. If you refuse these cookies, it may result in recommendations not being accurate and the site slowing down.Some activities that may involve the processing of personal data are carried out for us by external affiliated companies. We may share your personal data with these companies to the extent necessary for the purposes set out above in order to carry out these activities. For example, we may share personal data for mailing and delivery purposes with a postal service provider or electronic message distributor, for research and analysis purposes with a marketing company, for the purpose of defending our rights with our legal counsel, we may also use the services of an external IT company to access your personal data as part of our network management, etc.

We may also share personal information with other parties to the extent necessary to:

complying with/complying with requests from government authorities, court orders or applicable law;
prevent unlawful use of our website, services and products;
protecting our rights and defending against claims brought by third parties; and
assisting in fraud prevention and fraud investigations.

We do not transfer personal data to third countries or international organisations.

Use of COOKIES

When you use our website, our company receives and records information from your browser that may include personal information. We use a variety of practices to collect this information, such as cookies and pixel tags; this information may include:

Your IP address;
a unique identifier using "cookies"; information about cookies; and information regarding whether your device has the software necessary to access certain features;
a unique identifier for the device and device type;
domain, browser type and language;
the type of operating system and its settings;
country and time zone;
previously visited websites;
information about your actions on our website, such as clicks, purchases, and marked preferences; and
Access time and referring URLs.

Social media and advertising: Social media cookies offer the opportunity to connect you to social networks and share content from our website on them. Advertising cookies (third-party cookies) collect information to help better tailor advertising to your interests, both on and off our website. In some cases, these cookies include the processing of your personal data. Rejecting these cookies may result in you seeing advertising that is less relevant to you, or not being able to effectively connect with your Facebook, Twitter or other social media accounts, and/or not being able to share content on social media.

We do not store cookies for more than 13 months.

Based on our legitimate interests in ensuring the operation of the website and internet services, we process cookies strictly necessary to ensure this operation. We process all other cookies on the basis of your consent.

You determine in the settings of your PC or browser whether the browser should allow the website to store cookies on the end device. By enabling cookies in your browser, you also grant us your consent to process personal data obtained on the basis of cookies. You always have the option to change your preferences and withdraw your consent via our contact details listed at the head of this document.

Your Privacy Rights

You are guaranteed the following rights in the area of data protection. To exercise your rights, please contact our company using the contact details provided at the head of this document.

Right to access your personal data - you have the right to access your personal data and other information about its processing, such as the purpose of the processing, the recipients of the data or the period for which it will be kept, you can request copies of the personal data processed

the right to rectification - you have the right to have inaccurate data corrected or incomplete data completed

right to erasure - our company is legally obliged to erase personal data on its own initiative after a certain period of time, but you can still request erasure yourself, e.g. if the data is no longer needed for the purposes for which it was processed

the right to restrict the processing of personal data - in some cases, e.g. if an objection to processing is lodged, it is possible to request a restriction of the processing of personal data

the right to object to processing - to be lodged with the controller, which is our company, where the processing is carried out for legitimate interest of our company or a third party, including where personal data is processed for direct marketing purposes

the right to data portability - you have the right to obtain personal data relating to you and to transfer it to another data controller (i.e. to another entity that will process it) or to request that this transfer be carried out by our company if technically possible; the right to data portability applies to you if the processing is carried out by automated means or is based on consent or on a contract concluded between you and our company

the right to withdraw consent to the processing of personal data at any time

the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection